This comprehensive software bundle provides your communications center with the tools required to insure the exact resources respond quickly to various types of calls for service. Call takers, dispatchers, field resources and incident commanders are provided valuable situational awareness information to allow them to quickly and safely remedy any type of natural or man-made unusual occurrence. Some of the many features: o Multiple jurisdictions - Accommodates agencies, addresses and resources outside of your immediate geographic boundary (neighboring cities, towns or counties). o Multi-mode entry - Can process calls via the keyboard, mouse and/or command line. o IntelliSense location lookup o Quick call type helper - Performs a ”contains” search as you type. o User-defined response plans - The response rules engine quickly recommends resources based on the following criteria: nature of call, location, structure type, escalation and agency type. Call information is automatically delivered to mobile devices such as smart phones, laptops, pagers and tablets. Call information can also be printed on remote fire station printers. o Call notes/remarks - Remarks can be quickly entered via a shorthand conversion dictionary. Remarks can be hidden from other agencies (HIPAA, TLETS, etc.) o Tracks and produces exports for alarm billing o Vehicle tows and impounds are logged for quick access. o Hot call - One click escalates the call to the highest priority. Dispatch and mobile resources are immediately alerted. o Immediate history retrieval of previous calls at this location, resident's involvement, vehicles, and phone numbers o Location information - Premise and structure, emergency response plans, alerts, cautions, warrants, alarm permits, chemicals, materials o Duplicates - Notification if calls of a similar nature have been previously reported within a radius of this call. o Relate - Can relate/link multiple calls together. o Attachments - Quickly attach files to the call: Images, video, documents and audio recordings. o Quick search - A myriad of documents can be quickly searched and retrieved. o Protocol attachments - Documents can be linked to specific call types and displayed. o Messaging - System-wide messaging keeps all resources informed. o Mapping - The basic map display includes panning, zooming and call plotting. CAD Standard Status Monitor Enables call takers and dispatchers to customize the presentation of call and resource information in any fashion they desire (much like Legos): o Busy units: Mobile device status, GPS status, stacked calls, primary unit, location, call type, activity, elapsed time, status, officer's name, GPS status, etc. o Available units: District assignment, mobile device status and activity o Pending calls: Nature of call, priority, time received, location, agencies responding o Stacked calls: Time assigned, priority, nature of call, unit assigned (a unit can have calls added to their queue and will be automatically assigned the next call from their stack/queue. o Personnel: Unit, rank, name, badge, vehicle ID, start of shift and agency Functionality - Users can perform these operations by right clicking on a unit or call: o Send a unit a message o Assign stacked calls to other units o Display details about a call or unit o Load the call into the dispatch form. Prerequisite licenses: One CAD-SJ or CAD-MJ per CAD workstation. Limitations: Drag and drop dispatching is not enabled.CAD Web/Smart Phone/Tablet Status Monitor Web-based status monitor for the display of resources and calls. Enhanced Text Paging Application Server Call information is automatically delivered to mobile devices such as smart phones, laptops, and tablets. Units, users, workstations, printers and paging groups can be assigned to specific response plans. Response plans can be granular: call type, escalation, agency, condition, type of structure, location of structure, schedule and/or agency type. E911 Application Server Delivers ANI/ALI and latitude/longitude data from 911 provider's equipment to CAD workstations when the user answers the phone. License Note: A client license (CAD-911-E) is required for each call taker that wishes to process 911 calls. This client software plots the caller's location on the map. This requires GEO verification of the caller's address and/or reverse GEO coding form the caller's latitude/longitude. GEO coding from the caller's latitude/longitude requires the licensing of CAD-MAP for each client workstation. The GPS/AVL application server receives and processes mobile GPS data and GIS-centric queries. Geographic calculations are CPU intensive and these high-volume transactions are processed by a dedicated GIS-centric server. As a result, CAD, Crime Analysis and Mobile are not impeded with these transactions/calculations. Processes performed: o CAD * Closest to dispatching calculations * Barrier impediments * GEO fencing notification * Drive time calculations * Navigation instructions * Latitude/longitude to/from address correlation o Crime Analysis * Latitude/longitude to/from address correlation o Mobile * Latitude/longitude to/from address correlation The mobile message application server receives/delivers messages to/from mobile devices and CAD workstations. Some of the types of information being processed are: o Call: call type, location, reporting party, primary unit, disposition, events, remarks, call history, resident's history, racial profiling o Stacked Call: Automatically assign the next cal in the unit's queue. o Premise: Alerts (add new, verify/change an existing), gate codes (add/modify) , contacts (add/modify) o Unit: Status, GPS location, district, personnel in vehicle, officer safety timer, officer help requests, unit inventory, vehicle inspection results o Messages: To/from any user, unit, workstation, pager or printer on the public safety WAN/LAN. o TLETS/NCIC: Submits new queries and delivers returns back to the requesting user. Dispatchers are cc'd on all hits run by field units and field units are cc'd on hits run by dispatch. o Replaying a unit's route based on historic GPS data. o Storing and retrieving a user's personal preferences (font, size, colors, etc.) The NCIC/TLETS application server processes TLETS and NCIC queries from CAD, Law Records and Mobile devices. Alert words and message priorities are determined by sentence/word matching algorithms. ”Hits” are automatically forwarded to all field units assigned to the call and dispatchers. Certification: This software and all ICS personnel have been certified by Texas DPS and the CJIS Security committee. All TLETS/NCIC data is encrypted using a symmetrical encryption algorithm (AES-256). Prerequisite: Texas DPS needs to issue your agency a batch submit mnemonic. ICS sends/receives all requests to/from this one address. DPS may require an updated network diagram. Computer Aided Dispatch Provides Call Takers and/or Dispatchers the capability to quickly enter and dispatch resources for a call for service. Some of the many features: o Quickly processes calls from any facility, landmark and/or mile-marker, on and off campus. o IntelliSense location lookup o Quick call type helper - Performs a ”contains” search as you type. o User-defined response plans - The response rules engine quickly recommends resources based on the following criteria: nature of call, location, structure type, escalation, agency type, and unit availability o Call notes/remarks - Remarks can be quickly entered via a shorthand conversion dictionary. Remarks can be hidden from other agencies (HIPAA, NCIC, etc.) o Hot call: One click escalates the call to the highest priority. Dispatch and mobile resources are immediately alerted. o Immediate history retrieval: previous calls at this location, resident's involvement, vehicles, phone numbers o Location information - Premise and structure, emergency response plans, alerts, cautions, warrants, alarm permits, chemicals, materials o Duplicates - Notification if calls of a similar nature have been previously reported within a radius of this call. o Relate - Can relate/link multiple calls together. o Attachments - Quickly attach files to the call: Images, video, documents and audio recordings. o Quick search - A myriad of documents can be quickly searched and retrieved. o Protocol attachments - Documents can be linked to specific call types and displayed. o Messaging - System-wide messaging keeps all resources informed. o Mapping - The basic map display includes panning, zooming and call plotting. o Scheduling - Can enter calls for a future date/time. o Multi-mode entry - Can process calls via the keyboard, mouse and/or command line. o Unit status - Can change any unit's status, district, location, etc. Includes CAD Interactive Status Monitor Enables call takers and dispatchers to customize the presentation of call and resource information in any fashion they desire (much like Legos): o Busy units: Mobile device status, GPS status, stacked calls, primary unit, location, call type, activity, elapsed time, status, officer's name, GPS status, etc. o Available units: District assignment, mobile device status and activity o Pending calls: Nature of call, priority, time received, location, agencies responding o Stacked calls: Time assigned, priority, nature of call, unit assigned (a unit can have calls added to their queue and will be automatically assigned the next call from their stack/queue. o Personnel: Unit, rank, name, badge, vehicle ID, start of shift and agency o Change a unit's status (enroute, arrive, clear, reset overdue timer, hold this unit and clear the rest) o Send a unit a message o Dragging and dropping a unit onto a call will dispatch that unit to that call. o Assign stacked calls to other units o Display details about a call or unit o Load the call into the dispatch form. Installed on a CAD workstation and licensed by seat. Prerequisite for mapping: Map files must be supplied in an ICS approved format (ESRI, OSM, etc.). Prerequisite for text paging: Customer supplied SMTP or MS Exchange Server. Comprehensive Law Records Management System designed for on or off campus incidents (one user/workstation) Besides being UCR and IBR compliant this system includes the following modules/functionality: o Incident/Offense reports * Automatic IBR rule verification and remedy assistance * Electronic Incident Based Reporting submittal * UCR Summary-based reporting * Eliminates duplicate data entry by importing data from the call for service, arrest, booking, field intelligence, NCIC, master name/property/vehicle/location * Property (stolen, recovered, evidentiary) * Vehicle (stolen, recovered, impound) o Arrest reports o Agency-defined narrative templates are auto-populated from imported data. o Tracks criminal history activity for non-custody bookings. o Provides a list of all information linked to an arrest and tracks the recipient and organization of the disseminated information. o Pre-formatted summary and statistical reports o Produces flexible user-numbered line-ups Includes complete Case Management Case management tracks law incidents from the initial incident to the completed investigation. Users assign law incidents to detectives, add details based on agency-defined offense codes, and notify specific individuals when cases are assigned. The system assists with heavy caseloads by providing a numerical solvability tool based on agency-defined criteria and scoring. During an investigation, detectives can keep unlimited case notes that are separate from the law incident, as well as record all activity associated with the case. The system retains a history of changes in status for each case being investigated and produces a list of cases that are pending or past due. Users create associations between persons, vehicles, and property items related to the incident. Mobile Data Client ICS provides extremely feature rich software to enable officers anywhere on or off campus to perform all call for service related functions. o Fully integrated with CAD, Premise, and Law Records o Quickly displays the following information: * Call information: Location, nature, reporting party and their contact methods, call notes * Call history * Resident's involvements * Alerts * Chemicals and materials stored on premise * Premise, structure, contacts, notes, routing notes, previous residents/businesses * Alarm permit and status information * Hydrants and their status/capabilities for service * Text-to-Speech: Converts NCIC returns (with ”hit” words), call locations, remarks, call history and alerts to voice. o Allows field units to perform over 40 functions. These are the most popular: * Change status (en-route, arrive, transport, clear). * Status can be changed automatically via distance calculations to/from call location (GPS option required) * Submit/receive NCIC queries (”Hits” are automatically distributed to all responders and dispatch) * Verify and update alerts, premise, structure, contacts, reporting party and contact methods, call location and call type * Put unit in/out of service with appropriate personnel (also, exchange personnel at any time) * Change actual call type * Enter/change (only yours) call notes * Reporting party, name, address and methods of contact * Enter officer initiated calls and activities (lunch, court, etc.) * ”Quick Search” for documents, images and sound files o Mobile Text Paging allows field units to send pages/text messages to pagers/Smart phones, etc. Mapping/Navigation Options: o Basic (MDC-MAP-B) or advanced mapping (MDC-MAP-A) o Driving directions sent with call information (MDC-DRV) o Provides turn-by-turn navigation (MDC-NAV) Mobile Data Client (licensed by workstation/device) ICS provides extremely feature rich software to enable officers in the field to perform all call for service related functions. o Fully integrated with CAD, Premise, and Law Records o Quickly displays the following information: * Call information: Location, nature, reporting party and their contact methods, call notes * Call history * Resident's involvements * Alerts * Chemicals and materials stored on premise * Premise, structure, contacts, notes, routing notes, previous residents/businesses * Alarm permit and status information * Hydrants and their status/capabilities for service * Text-to-Speech: Converts NCIC returns (with ”hit” words), call locations, remarks, call history, and alerts to voice. * Mapping - Displays agency provided PDF maps and plots the call by address using Google maps o Allows field units to perform over 40 functions. These are the most popular: * Change status (en-route, arrive, transport, clear). * Status can be changed automatically via distance calculations to/from call location (GPS option required) * Submit/receive NCIC queries (”Hits” are automatically distributed to all responders and dispatch) * Verify and update alerts, premise, structure, contacts, reporting party and contact methods, call location and call type * Put unit in/out of service with appropriate personnel (also, exchange personnel at any time) * Change actual call type * Enter/change (only yours) call notes * Reporting party, name, address and methods of contact * Enter officer initiated calls and activities (lunch, court, etc.) * ”Quick Search” for documents, images and sound files Based on access-rights, users can query specific system databases for information. Available databases include: o Incident o Arrest o Field Intelligence o Property Room o Jail Management o Citation o Permits o Call for Service o Unit Status o Master name, vehicles, property and location o IBR Submission o Global search feature looks for specific text or word string Brazos Citation Importer with Racial Profiling, Initial license Brazos delivers citation data to the agency's LAN and ICS verifies and imports citation data. Included with the citation is racial profiling data and imported in to the ICS racial profile database. Verification Note: This importer applies strict verification rules before allowing any data to be inserted into these important tables. In the event of verification failure the transaction will be rejected and the agency will be required to log on to the Brazos web site, make the required corrections and then flag the record for re-import. This product does not include fees from Brazos for the use of their software; check with Brazos for availability and pricing. Building Inspections Contains information about a structure inspection. o Can import call for service information o Track building code violations o Track fire code violations Quickly displays the following information: * Call information: Location, nature, reporting party and their contact methods, call notes * Call history * Resident's involvements * Alerts * Chemicals and materials stored on premise * Premise, structure, contacts, notes, routing notes, previous residents/businesses * Alarm permit and status information * Hydrants and their status/capabilities for service * Text-to-Speech: Converts NCIC returns (with ”hit” words), call locations, remarks, call history, and alerts to voice. * Mapping - Displays agency provided PDF maps and plots the call by address using Google maps o Allows field units to perform over 40 functions. These are the most popular: * Change status (en-route, arrive, transport, clear). * Status can be changed automatically via distance calculations to/from call location (GPS option required) * Submit/receive NCIC queries (”Hits” are automatically distributed to all responders and dispatch) * Verify and update alerts, premise, structure, contacts, reporting party and contact methods, call location and call type * Put unit in/out of service with appropriate personnel (also, exchange personnel at any time) * Change actual call type * Enter/change (only yours) call notes * Reporting party, name, address and methods of contact * Enter officer initiated calls and activities (lunch, court, etc.) * ”Quick Search” for documents, images and sound files
Integrated Computer Systems, Inc.
EC20A14
EC07-20 9-1-1 Equipment & Emergency Notification Software & Services
Communications Equipment & Services
EA
MULTIPLE JURISDICTIONS, MULTI-MODE ENTRY,
Kyle Indermuehle
[email protected]
Phone: 214.301.3371
Fax:
[email protected]
Phone: 713-993-2446
Fax: 713-993-4548