Marketplace Resultstest

Load 10 more results

Other Results

Load 10 more results
Close

9-1-1 Equipment & Emergency Notification Software & Services

Contract Information

Contract Number

EC07-20

Effective Dates

07/01/2020 - 06/30/2023

Contract Details

A variety of 911 related equipment, software and services is available through the HGACBuy Cooperative Purchasing Program. Many types of emergency notification related equipment, software and services are available encompassing dispatch and call control.

View Contacts

View Documents

Return to Products & Services

All Products

???
Description Code Manufacturer Price Discount
• 911 Datamaster, Inc: DataBond®. Automatic Location Information (ALI), Location Database (LDB), Database Management System (DBMS), and daily service order processing. • 911 Datamaster, Inc: DataNexus®. Location Validation Function / Emergency Call Routing Function. • 911 Datamaster, Inc: SpatialCentral®. Spatial Interface / master GIS database and GIS QA. • 911 Datamaster, Inc: SpatialStation®. GIS QA software • 911 Datamaster, Inc.: GIS professional services specific to 9-1-1 geodetic data. • 911 Datamaster, Inc.: ALI/LDB professional services specific to location database management. EC20A1 911 Datamaster, Inc.
24/7 Big and Tall, Heavy Duty Dispatch seating, Heavy duty Lounge seating, Heavy duty non 24/7 seating. EC20A18 Miller At Work, LLC
911 Equipment, including: fixed/portable PSAP workstation/terminal equipment; relayed hardwireless telephone ewuipment; servers, mobile data terminals, controllers, fiber optic cables, et cetera. 911 records management, management information systems, computer aided dispatch/mapping (CAD/CAM); in vehicle/hand-held mapping systems, automatic number/location id (ANI/ALI) Emergency notification equipment and software GIS Services Time synchronization PSAP/Administrative phone systems Next Gen Firewalls CYBERsecurity, NextGeneration Core Services, ESINET Services EC20A4 CenturyLink
Airbus-Vesta, Vesta map, Vesta Analytics. West Publice Safety-Viper, Power Metrics, Map Flex. SolaCom- Guardian IWS, Guardidian NG911 controller, mobile data, CAD. ECATS MIS. Voice Products- Nice recorder. Rapid Deploy Integrated Text-2-911, Outbound Text from 911, ALI/ANI EC20A2 AT&T Communications, Inc.
CAD, Mobile Data Information System, Records Management System (RMS), Jail Management System (JMS) and related items including project management (Install/training/project management) and support. EC20A28 Southern Software, Inc.
Carbyne specializes in global emergency communication platforms, leading the most advanced public safety technology for emergency infrastructure, and acting as the ultimate solution for NG911, call handling, and portal plugin. Carbyne is offering the following solutions for the inclusion to the H-GAC EC07-20 - 911 Equipment & Emergency Notification Software and Services contract. c-Live Basic Solution - is a NG911 Plugin for legacy platforms, providing NG911 functionality to PSAPs using legacy call-handling software is delivered as Software-as-a-Service (SaaS), and sits as an unobtrusive menu bar on top of your call handling or CAD screen. Features include: Advanced Mobile Location (AML), GW (Apple & Google). c-Live Basic requires no integration with existing systems and can be run using commercially available, off-the-shelf (COTS) hardware and software. c-Live Video Solution - is a NG911 Plugin for legacy platforms, providing NG911 functionality to PSAPs using legacy call-handling software. Features include industry-leading location capabilities, call-taker controlled live video streaming, integration with smart city sensors, and Chat to 911 functionality. c-Live Video is delivered as Software-as-a-Service (SaaS), and sits as an unobtrusive menu bar on top of a client’s call handling or CAD screen until activated. c-Live Video requires no integration with existing systems and can be run using commercially available, off-the-shelf (COTS) hardware and software. c-Live Universe Solution - is a NG Call Handling platform, supported by a full ecosystem, encompassing advanced IP based communication features, global infrastructure and caller solutions. c-Live Universe integrates seamlessly and risk-free into any existing 911 legacy infrastructure. The following features are included: Advanced Mobile Location (AML), GW (Apple & Google) & SMS capabilities, Carbyne Location Services, Instant Chat, Live Video, Auto Detect, Dynamic Interface, Incident Conferencing, Responders Connect, Global Events View, City IoT Interface-(telecommunicators with video from a caller’s phone, CCTV cameras, Smart Cities sensors or other standards-based devices), Data Sponsorship, Event History, Carbyne Analytics. c-Live Universe +Plus Solution - is a NG Call Handling platform, supported by a full ecosystem, encompassing advanced IP based communication features, global infrastructure and caller solutions. c-Live Universe +Plus integrates seamlessly and risk-free into any existing 911 legacy infrastructure, providing you with a system that goes beyond anything the public or private sector has seen before. The following features are included: Advanced Mobile Location (AML), GW (Apple & Google) & SMS capabilities, Carbyne Location Services, Instant Chat, Live Video, Auto Detect, Dynamic Interface, Incident Conferencing, Responders Connect, Global Events View, City IoT Interface-(telecommunicators with video from a caller’s phone, CCTV cameras, Smart Cities sensors or other standards-based devices), Transcription (Speech to Text), Unified Communications Manager, Unified Contact Center (UCCE / X), Data Sponsorship, Event History, Carbyne Analytics. EC20A3 CARBYNE, INC.
Concept Seating provides ergonomic durable seating for 24/7 environments. Public Safety pesonnel must remain alert, focused, and productive. Concepts Seatingis simplythe best choice for 24/7 workplaces. EC20A9 Concept Seating Government LLC
CSS-Mindshare Voip Radio Dispatch Console Sysems, including E911, P25, Voice Recording & Computer-Aided-Dispatch Interface Capabilities EC20A6 CSS-Mindshare
Design, Manufacture and Installation of Dispatch Console Furniture and Accessories EC20A33 Watson Furniture Group, Inc.
DSS Corporation manufactures Equature line of Digital Logging Recorder Systems. The Equature DLR is NG9-1-1 I3 conformant, capable of active SIPREC, NG9-1-1 Media Capture and NG9-1-1 Event Logging. DSS has participated in every NENA NG9-1-1 industry collaboration event. DSS Takes great pride in its NENA membership and contributions. DSS Corporation’s Chief Technologist has chaired the NENA steering committee and sits on the NG9-1-1 standards development committee. The Equature is capable of TDM, proprietary digital, VoIP Line Signaling activation and captures, D-Channel events with customizable data capture and statistical analysis reporting. Equature can be configured as a stand alone NG9-1-1 Events Logger or act both as the SIPrec media capture and Even Logger in a single chassis. The systems come standard with RAID-1, hot-swap power supplies, SQL based redundancies, & NAS capable utilizing DSS Cluster Capture technologies. The DSS line of DLR’s are web based User Interface. Locating multi-media calls, video streaming, screen captures, digital and VoIP metadata along with the standard channel, time and date search data Equature is easily administered from a policy driven, hierarchical user a EC20A7 Dictation Sales and Service, Inc. (dba DSS Corporation)
Evans designs and manufactures console furniture Console Furniture Installation, Millwork, Turn Key Solutions (Lighting, Flooring, Ceiling Tiles, Acoustic Wall Panels), Consulting Services, Project Management and Seating EC20A11 Evans Consoles Incorporated
i3-Route™ is a patent-pending network-to-network interface built from inception in accordance with NENA standards . Deployed within a Virtual Systems Infrastructure (VSI), it hosts Next Generation Critical Services protected by multiple layers of datacenter and network security. i3-Route™ is a patent-pending network-to-network interface built from inception in accordance with NENA standards . Deployed within a Virtual Systems Infrastructure (VSI), it hosts Next Generation Critical Services protected by multiple layers of datacenter and network security. i3-Route™ carries VoIP, video, photos, text-to-9-1-1, etc. It accommodates Incumbent ILECs, CLECs, and future media providers. It Interconnects with OSPs and will receive SOI updates directly without requiring an ALI database or selective router (SR) . i3-Route™ interconnects with other regional ESInets as envisioned in NENA’s “network of networks”. This solution will load balance calls across multiple platforms and supports a variety of service classes. It provides transitional connection to SRs so that live traffic move from legacy CAMA or SS7 connections to ESInet circuits. When all PSAPs served by a SR have been migrated to an ESInet, that SR may be decommissioned. i3-Route™ includes an integrated GIS suite with data development tools, database management, mapping and specific elements such as a Location Data Base (LDB), Emergency Call Routing Function (ECRF) and a Location Validation Function. i3-Log™ is a standardized functional element used by call processing mechanisms in the NG9-1-1 system to log all significant call events. This tool is used by other i3 functional elements to log events across the entire NGCS platform. It utilizes Session Internet Protocols (SIP), metadata and i3 logging to monitor, track and verify data flow as part of the call record. The management information system has access to the NGCS event logging to run statistical and other reports. The i3-Log service is designed with legal defensibility in mind so that logs may be subpoenaed and used as a source of information in court proceedings. The system also provides extensive logging that can be used as necessary by NG9-1-1 loggers such as ECaTS. The ability to view event logs as they transpire or recall previous call event log history is available using an end-user computer across a Virtual Private Network (VPN). This logging service has been deployed in a full redundant and diverse topology that will support the VPN connections from the end-user. i3-Route™ carries VoIP, video, photos, text-to-9-1-1, etc. It accommodates Incumbent ILECs, CLECs, and future media providers. It Interconnects with OSPs and will receive SOI updates directly without requiring an ALI database or selective router (SR) . i3-Route™ interconnects with other regional ESInets as envisioned in NENA’s “network of networks”. This solution will load balance calls across multiple platforms and supports a variety of service classes. It provides transitional connection to SRs so that live traffic move from legacy CAMA or SS7 connections to ESInet circuits. When all PSAPs served by a SR have been migrated to an ESInet, that SR may be decommissioned. EC20A30 Synergem Technologies, Inc.
Industry leading Software as a Service (Saas) products that support ongoing address point, centerline, MSAG and ALI comparison.A trusted Project Manager with proven experience; Verifiable experience and in-depth knowledge of GIS for public safety, including NG9-1-1.; Quality personnel with local, state, and national GIS support services expertise, with additional access to Michael Baker;s network of over 200 GIS professionals; Public Safety GIS subject matter experts, specifically in 9-1-1 EC20A17 Michael Baker International, Inc.
MCM Technology (Mcmtech) develops industry leading asset and work order management software solutions for communications and mission critical technology. For over 20 years, Mcmtech has worked with agencies at the Federal, State and Local government levels. Mcmtech offers a suite of software solutions designed to improve accountability and efficiency by enhancing our customer’s ability to effectively track, manage, and maintain their mission critical equipment and inventory. The Motiondeck software platform offers a variety of scalable solutions, each with enterprise flexibility and functionality to meet the asset and service management needs of many industry markets, including but not limited to: communications, telecom, public safety, I/T, transportation, utility and energy, as well as enterprise. EC20A16 MCM Technology LLC
Motorola Solutions - VESTA 9-1-1 Motorola Solutions - VESTA Map Local, VESTA Analytics, Aurora MIS, VESTA Locate SALES: Motorola Solutions Managed Services and Extended Software Support, Training Spectracom - Time Sync National Power/Eaton - Uninterrupted Power Supplies (Eaton and Ferrups) Black Box KVMs - Freedom and others SERVICES: 9-1-1 CPE Maintenance - Motorola Solutions, Intrado, Emergency Callworks UPS Maintenance - Powerware, Ferrups, TrippLite ALI Router Maintenance TLETs Maintenance - CJIS Approved Hard Installationis - Wiring, Cable Management, Position Placement, Rack Installation, Netclock Placement and Installation, etc. EC20A34 Western States Communications, Inc.
Nimbus CAD: a comprehensive dispatch platform for call-takers, dispatchers and responders that offers all features of Tier 1 CADs and much more, including artificial intelligence workflows and unprecedented situational awareness Radius Mapping: a best in class tactical mapping solution that leverages a deep ESRI integration and a variety supplemental location data sources, optimized for use by 9-1-1 call-takers to give valuable information to end-users quickly. Eclipse Analytics: a future-proof analytics solution that ingests your phone and CAD data into the cloud and generates unique insights and reports, including predictive and prescriptive analytics supported by artificial intelligence EC20A23 RapidDeploy, Inc.
Noble 911 Services offers a comprehensive suite of 9-1-1 call handling products and services from industry leaders Motorola Solutions, and Intrado Life and Saftey. Our Gold Line Protection (GLP) service offers a preventative and proactive approach to supporting PSAP equipment - and staff combined! Our attention to detail can save you time and money during a CPE transition, with our vetran team of proffesionals. We can also evaluate any unknown equipment risks, and optimize your existing systems to ensure you're getting everything out of your CPE investment. GLP Wellness training focuses on a healthy PSAP staff while increasing operational efficiency! We bring value into your PSAP, and offer our services with a passion! EC20A20 Noble 911 Services
NPSS provides NENA Security for Next Generation 9-1-1 (NG-SEC) compliant monitoring and managed services for Emergency Services IP Networks EC20A21 NPSS National Public Safety Solutions
Public Safety GIS Software Applications GeoComm develops software products for quickly accessing needed GIS data, viewing map data, and editing regional data sets efficiently. GeoComm has been at the forefront of integrating GIS into other public safety systems for years – it is what we do. The products we offer are considered “best of breed” in the public safety industry and integrate with key systems, such as Customer Premise Equipment (CPE) or Computer Aided Dispatch (CAD) systems. Our products include: • GeoComm Dispatch Map Tactical PSAP Mapping • GeoLynx Mobile Tactical Responder Mapping o GeoLynx Mobile MDC Edition o GeoLynx Mobile Server Edition • Enterprise Public Safety GIS Data Management o GeoComm Maintainer for Desktop Data Management o NG9-1-1 GIS Provisioning o GeoComm GIS Data Hub for GIS data validation, aggregation, and provisioning • GeoComm ECRF and LVF for Emergency Call Routing Function and Location Validation Function respectivelyGIS Services: We provide all-inclusive GIS services tailored to implementing GIS data in E9-1-1 and NG9-1-1 environments including: • GIS data synchronization analysis • GIS map data development and enhancements o GPS field collection and verification o Road centerline o Address points o Emergency service area boundaries o Community boundaries • GIS map data maintenance • NG9-1-1 Quality Control and on-going provisioning services • MSAG and ALI database development We specialize in GIS public safety services for all levels of public safety agencies, including: • Maintenance Workflow • NG9-1-1 Data Report Card • NG9-1-1 transition management • Project Management • Wireless 9-1-1 Services EC20A13 Geo-Comm, Inc.
PURVIS Systems Fire Station Alerting System EC20A22 PURVIS Systems Incorporated
RescueNet Billing is seamlessly integrated with RescueNet Dispatch and provides the ability to quickly and efficiently generate claims and bills for completed transports, submitting them to Medicare, Medicaid, or private insurance electronically or via paper invoice when needed. Trips and claims are organized via the Workflow module, and the submission process automated and customized through the creation of Schedules and Events. This allows billing users to easily manage large volumes of claims, only touching a claim when it reaches a certain event within a schedule and with the system serving up the proper claims at the proper times. The utilization of partner clearinghouses is fully supported, and a complete reporting package and accounting period closing process provides accurate financials for the agency. With the addition of BillingPro powered by AR Boost, the system can be enhanced to provide demographic verification and discovery, insurance verification and discovery, address verification, and a propensity to pay score allowing billers to ensure valid information on the front end through single, integrated portal ensuring claims are accurate the first time they go out. RescueNet Dispatch is a Computer Aided Dispatch system designed specifically for the needs of the EMS industry, serving both private and public agencies. This CAD system allows for the capture of patient demographics, insurance information, and other patient-specific data through the Call Taking module and then allows users to schedule single or recurring transports within the system. Using the dispatch modules, these transports are then managed and assigned to ambulances, wheelchair vans, fixed wing aircraft, and other vehicle types based on service level or proximity-based unit recommendations and the response times and metrics for each transport are tracked electronically. With integrated and online mapping provided by TomTom and Google Maps, dispatchers can visualize the response area and incidents within it to aid in decision-making and timely responses. The system supports both emergency\911 transports as well as pre-scheduled facility transports. A full reporting and analytics package is provided with the system, as well as many optional modules such as Trip Scheduling, System Status Management, AVL, Paging and Notifications, and an online facility ordering portal. RescueNet Dispatch is fully integrated with the other RescueNet and ZOLL products described through this document. RescueNet products are offered as an on-premise or ZOLL Hosted solution. RescueNet Dispatch Pro is an enhancement available for RescueNet Dispatch, incorporating components of the BCS MARVLIS system into the RescueNet platform. These include the Visual System Status components, comprised of the Demand Monitor, Deployment Monitor, Impedance Monitor, and Deployment Planner. This system analyzes historical data to predict when and where the next incident will occur, and tools to ensure ambulance coverage of these areas on a visual map. The CADGIS component of the system enhances the RescueNet Dispatch workstation to display the incident “hot spots” on the workstation map and allow for routed distances and street closures to be incorporated in the unit recommendation tools. RescueNet FireRMS is a complete fire reporting and station management solution available as an on-premise installation or can be hosted by ZOLL for access via the web. RescueNet FireRMS is designed to manage all of the record management and operational requirements of a fire department. FireRMS handles NFIRS incident reporting, as well as the management of operational aspects of the fire service using an intuitive and user-friendly graphical user interface. FireRMS Enterprise easily interfaces to RescueNet ePCR, Telestaff Personnel Management Software from PDSI, APEX Sketch (Medina and Nexus) from APEX, FireView Geospatial Analytical Software from the Omega Group, as well as more than 40 different CAD 911 vendors. Additional modules available in RescueNet FireRMS include FireRMS Mobile for utilization in a disconnected state, Personnel, Roster, Training, Credentials, Occupancies, Hydrants, Vehicles, Daybook, Messaging, and Reporting. Integrated applications that can be utilized with FireRMS include Maintenance and Work Orders, and Supplies and Inventory. FireRMS was also designed to be highly customizable, providing agencies the ability to create User Defined tabs and fields that can be created to capture and track additional data above and beyond the already robust functionality included with the system. RescueNet FireRMS also integrates with RescueNet ePCR, allowing a single CAD feed to populate both systems and for completed PCRs to create NFIRS incidents automatically for reporting compliance. RescueNet ePCR is a patient care reporting solution that integrates with RescueNet Dispatch and Billing, as well as ZOLL Billing. The Windows-based platform is the most customizable solution in the market today, allowing agencies a high degree of configuration and adaptation to their specific needs. The primary documentation tool, TabletPCR, runs on a touchscreen Windows device such as a Toughbook or SurfacePro and can operate completely offline when no connectivity is available. Bringing in incident and patient information automatically from RescueNet Dispatch or other 3rd party CAD systems, required incident and response data is automatically populated for the end user, saving valuable data entry time and ensuring accurate and complete patient care records. With complete control over button labels, data fields, picklists, and validation rules, agencies can ensure their PCR system supports their current and future needs without costly development work or coding time. The Workflow QA\QI module provides a powerful engine for reviewing and categorizing PCRs, allowing them to be redirected back to the medic or another reviewer for corrections or other actions as needed. A complete reporting and analytic package ensures that the clinical and patient data collected in the field can be easily accessed to improve operations, patient outcomes, and other agency measures. Submissions of NEMSIS data to the state is automated and supported for all versions of NEMSIS now and in the future. RescueNet Navigator is an optional component of RescueNet Dispatch which provides Windows-based MDT functionality and bidirectional communications between crew and RescueNet Dispatch. Trip assignments are sent down to the mobile Windows device, turn-by-turn directions and mapping is provided by Bing Maps, and crews can initiate their own status updates and timestamps for their response with the push of a button. Chat messaging, AVL tracking and turn-by-turn directions are also provided with the system. ZOLL Billing is a next generation, cloud-based billing solution accessed through a browser and ZOLL Online. With built-in integration and partnership with the Waystar clearinghouse, billing claims are quickly generated and worked within browser-based application, then automatically sent to Waystar for submission to Medicare, Medicaid, or private insurance. This removes the need to printing invoices, created electronic batch files, stuffing envelopes, or mailing out 1500 forms. Electronic remittances are provided back into ZOLL Billing for automated payment posting and crediting, and the claim is then submitted through the same process to Waystar and the next appropriate payor. Patient statements, facility invoices, and collections are all managed through the secure, online platform and accounting periods are updated in real time as billing activities are completed. With the power of AR Boost integrated in the solution, ZOLL Billing includes the ability to verify and discover patient demographics, validate insurance and eligibility, discover insurance for patients, and assign a propensity to pay score for self-pay patients. With the integrated NEMSIS-based API, billing claims can be automatically created from the ePCR NEMSIS files or web services, eliminating the majority of data entry required to create a patient record or claim. With a complete reporting and analytics package, financials can be accessed online at any time. Packaged Services, powered by AR Boost, is a web portal that provides billers a single tool that includes the ability to verify and discover patient demographics, validate insurance and eligibility, discover insurance for patients, and assign a propensity to pay score for self-pay patients. Packaged Services can be used as a stand-alone web portal, or integrated directly into a non-ZOLL billing system such as Central Square\Tritech or ESO. emsCharts ePCR is ZOLL’s next generation, cloud-based ePCR solution accessed via ZOLL Online and a browser, providing a complete online ePCR system requiring no local installation or infrastructure. A proven solution that provides many additional modules for training, continuing education, supplies tracking, rostering, and custom special reports, emsCharts is the complete solution for EMS and Fire patient care reporting. Highly customizable and able to support everything from BLS to CCT, emsCharts is a cloud-based solution that still provides agencies the ability to customize picklists, validation rules, QA\QI levels, and other system configurations ensuring the solution can grow and adapt to changing agency requirements. While primarily an online application, emsCharts also has a Mobile application for Windows and a Tablet app for iOS and Android, providing offline charting options when connectivity is not available. A rich reporting and analytics platform which supports ad hoc report building and dashboard creation provides agencies the ability to mine and analyze their clinical and patient data to optimize operations and improve clinical outcomes. The ability to integrate with RescueNet Dispatch or 3rd party CAD systems to import incident and patient data for auto-population in the PCR saves time and improves accuracy of the PCR. Automatic NEMSIS data submission to the state or ZOLL’s Billing solutions ensures the data can be utilized wherever and whenever needed, and complete support for facility faxing or online access ensures compliance with hospitals and partner entities. ZOLL Data Systems, Inc: - Multiplie Software Offerings Including: RescueNet Dispatch & CommCAD - Integrated Advanced Paging Solutions, MDT Navigation & Vehicle Tracking - On Screen Emergent Alert Notifications, mobile device & web-based emergency response visibility, ePCR & Fire Records - Integrated Notifications from CAD, Insight Analytics - Operational & Clinical web-based Analytical Dashboards ZOLL Data Systems, Inc: Professional Services - EMS Compliance Consulting, Accounts Recivable EMS Billing Consulting, IT Onsite Assistance, Onsite Software Training, Software Implementation, Software Administration, and Emergency Vehicle Driver Safety Training EC20A37 Zoll Data Systems, Inc.
Russ Bassett is a leading designer and manufacturer of technical console furniture for 9-1-1 Communications Centers and other 24/7 mission critical environments. We offer turn key solutions including all associated accessories, design, project management and installation services. EC20A25 Russ Bassett Corporation
SALES AND SERVICE OF ZETRON DISPATCH EQUIPMENT, MOTOROLA, HARRIS, TAIT AND BK PORTABLE AND MOBILE RADIOS SALES AND SERVICE OF ZETRON DISPATCH EQUIPMENT. SALES AND SERVICE RESPONSE TECHNOLOGIES NOTIFICATION SYSTEMS SALES AND SERVICE OF ZETRON DISPATCH FURNITURE. SALES AND SERVICE OF MISC. DISPATCH EQUIPMENT. EC20A31 Tri-County Communications LTD
SecuLore Solutions, LLC: Paladin - Watcher Mode SecuLore Solutions, LLC: Paladin - Overwatch Mode SecuLore Solutions, LLC: CyberBenchmark SecuLore Solutions, LLC: Cybersecurity Analysis (Forensics) SecuLore Solutions, LLC: Cyber Hygiene Training SecuLore Solutions, LLC: Incident Response Drills EC20A26 SecuLore Solutions, LLC
SmartCOP is not proposing any type of 911 equipment.SmartCOP 's Computer Aided Dispatch (SmartCAD) provides comprehensive tracking of all calls for law enforcement, fire, and emergency medical units, as well as the status of assigned and unassigned officers. Calls are color-coded to reflect priority level and status. Updates post instantly and are available to all users. Changes are event-driven, meaning users do not have to refresh the data or request an update. SmartCAD accommodates multiple agency jurisdictions through a unique report numbering system. SmartCAD is simple to use, and the E911 feed, address verification, and pre-set complaint types result in fast, accurate data entry. All incident and unit information is captured and stored in a call history archive for reporting and reference. The built-in interfaces to SmartCOP's records management system and mobile computers facilitate reporting, dispatching, and booking. SmartCAD features configurable transaction logging. CAD logging is done through event-driven transactions on the database and not performed through the client application reducint the amount of processing time and network traffic required by the client application. Transactional logging records all changes down to the field level providing an audit trail of actual call data changes, including previous field data. SmartCAD leverages the power of Microsoft Windows to allow unlimited call windows to be viewed on any single workstation. Advanced locking algorithms prevent users from overwriting each other's changes or additions. Multiple monitors may be used with window positions remembered and controlled by the application. SmartCOP's core records management system (SmartRMS) provides agencies with a robust and powerful tool to efficiently record, index, store, and track information, documents, and files pertaining to law enforcement operations. SmartRMS streamlines records and reporting opertions to provide complete accuracy and compliance with state and federal reporting operations to provide complete accuracy and compliance with state and federal reporting standards. Records are centralized for people, property, places, and related information in a single database enabling law enforcement agencies to efficiently manage and track the volume of information received daily. The RMS robust reporting modules include: Master Indexes for persons, business, vehicle, vessel; Case Management, Incident/Offense reporting; Use of Force; Vehicle Pursuits; Arrest/Charge reporting; Wants & Warrants; Field Intel; Trespass Warnings; Pawn; Local & State Citations; Vehicle & Vessel Tow; Consent to Search; Citizen Assist; Crash Reports (vehicle & vessel); Civil Process Management; Permit Registration; Evidence Management System and Subpoena Log. SmartCOP's mobile computing system is designed specifically to improve public safety and productivity by breaking down long and complex processes into easy-to-use solutions. Officers can focus on their patrol and not on paperwork. SmartMOBILE integrates a flexible mobile computing (MCT), field-based reporting (FBR), and message switch into an easy-to-use package. It features wireless-enabled technology and secure encrypted communications to NCIC, CAD, and reports. SmartMCT improves safety and efficiency by providing live CAD display, silent self-dispatching capabilities, integrated mapping and AVL, mobile messaging / real-time chat, drivers' license scanning, NCIC, queries and return pasting to CAD and RMS, image returns from NCIC and RMS, and state and local searches. It is fully and seamlessly integrated to SmartCAD and SmartRMS and includes built-in two-factor authentication. Also included is motion lock capability and an officer in trouble quick key. The SmartMOBILE applications are configured separately for law enforcement, fire, and EMS vehicle applicaions and available for laptop, tablet, and rugged computers. They can operate on any available IP-based private radio system, cellular carrier subscription system, or wi-fi network technology, in any combination.SmartCOP's jail management system, SmartJAIL tracks and manages all aspects of an inmate's incarceration period. With automated features and complete integration to SmartRMS, corrections officers have instant access to the detailed history of an offender, allowing them to make informed decisions for a safe and secure environment. SmartJAIL is scalable to fit jails of of all sizes, SmartJAIL, a Microsoft Windows-based solution meets National Accreditation Standards and includes the following modules: Booking, Incidents, Jail Log, Visitation, Move, Inmate Tracking, Medical, Search, Work Release, and Reporting. SmartJAIL interfaces with VINE (Victim Information & Notification Everyday); Livescan/AFIS vendors, commissary vendors; inmate telephone systems; video visitation, and courts. SmartJAIL includes integrated mugshot capture,biometric identification support, objective classification system, state and federal reporting, extensive search capabilities, sentence tracking/automatic gain time adjustments, medical tracking, visitation and visitor tracking, court/movement scheduling, electronic signature capture and fingerprint scan on booking and release.SmartCOP's administrative management system (SmartADMIN), is a family of applications that enable centralized configuration, access management, and recordkeeping for the most common administrative support functions. SmartADMIN consists of applications for managing all system users and their permissions and to perform core configuration of the system with applications for Master Configuration, Charge Configuration, and Employee Master Personnel Files. Easily manage all agency employees and users of the system, defining the functions and features they can access. Security and persmissions are highly granular, allowing you to determine whether a user can access a specific module and control their ability to view, add, edit, approve, delete, or print records. Passwords are CJIS-complaint. Emploeye records are linked to security profiles to ensure proper security and auditing. Officer details recorded in the Employee Master File are automatically pulled to reports. Other modules available to perform administrative functions include Fleet Management, Issued Property Management, and Training. Easily capture funding, warranty, useful life and disposition data for agency property. Track training and certifications for all agency employees with the Training module.SmartCOP's internet-based public access portal, SmartWEB provides the public with instant web access to live records: CAD call for service / police blotter, wants and warrants, jail bookings, and inmate information. The SmartWEB incident reporting module is a public portal to report non-emergency crime to the agency. The agency configures the crime types that citizens are allowed to report. SmartWEB integrates into your existing website. SmartCOP provides personnel of all levels in an agency with numerous methods to view and analyze data captured in our system. SmartDATA is an intuitive data analytics and extraction package for use by agency supervisors, analysts, and command staff to provide instant access to data from CAD and RMS. Data can be represented in a grid, pie charts, graphs, and multi-layer maps. The mapping engine supports OpenStreetMap, Microsoft Bing Maps, and ESRI maps. Data can be printed, exported (.xls, .xlsx, .csv, .txt, html, or .xml) and mapped. SmartREPORTS is a repository with hundreds of Crystal Reports that retrieve data from all SmartCOP software products. Custom Crystal Reports may be created and added to SmartREPORTS. Reports may be scheduled to run at pre-determined frequency and automatically sent to agency members. Local and network printers are supported. EC20A27 SmartCOP, Inc.
Solacom Technologies, Inc: Guardian Call-Handling Solution; broad category, includes: * Guardian Next Generation ANI/ALI Controller (”Guardian”) * Emergency Services Routing Proxy with Legacy Network Gateway (ESRP/LNG) * Emergency Gateway (”EG”) * Fault Tolerant Application Servers * Guardian Intelligent Workstation (call taker workstation) * Guardian Mobile (portable call taker workstation) * Commercial Off The Shelf (COTS) ancillaries required to provide the full solutionSolacom Technologies, Inc: Guardian Call-Handling Solution; broad category, includes: * Emergency Services Routing Proxy and Legacy Network Gateway Application Software (per port) * Policy Routing Function Application (PRF) Software (per port) * Legacy Location Information Server (”LLIS”) Application Software (per port) * Guardian ANI/ALI Controller Application Software * Guardian Operator Position License and Software * Guardian Mapping/Call Handling Position License and Software * SMS Text-to-911 and Outbound SMS Text-from-911 * 3rd Party Vendor Software, for example: Microsoft Windows for Guardian Positions EC20A12 Frontier Communications of America, Inc.
Solacom Technologies, Inc: Guardian Call-Handling Solution; broad category, includes: * Guardian Next Generation ANI/ALI Controller (”Guardian”) * Emergency Services Routing Proxy with Legacy Network Gateway (ESRP/LNG) * Emergency Gateway (”EG”) * Fault Tolerant Application Servers * Guardian Intelligent Workstation (call taker workstation) * Guardian Mobile (portable call taker workstation) * Commercial Off The Shelf (COTS) ancillaries required to provide the full solutionSolacom Technologies, Inc: Guardian Call-Handling Solution; broad category, includes: * Emergency Services Routing Proxy and Legacy Network Gateway Application Software (per port) * Policy Routing Function Application (PRF) Software (per port) * Legacy Location Information Server (”LLIS”) Application Software (per port) * Guardian ANI/ALI Controller Application Software * Guardian Operator Position License and Software * Guardian Mapping/Call Handling Position License and Software * SMS Text-to-911 and Outbound SMS Text-from-911 * 3rd Party Vendor Software, for example: Microsoft Windows for Guardian PositionsSolacom Technologies, Inc: Guardian Call-Handling Solution; broad category, includes: * Installation Services * Training Services * Remote Technical Support * Active Remote Monitoring and Response * System Staging * Warranty Services EC20A5 COMTECH SOLACOM TECHNOLOGIES INC.
Spok, Inc. 911, 911 Call Center Equipment, Call Taking Consoles, Servers, Workstations, Telephony Equipment, Call Recording, Telephony and Radio Integration, Pagers, Paging Systems, Messaging, Critical Communications Systems, Cellular Devices, Alarm Managemenet Systems, etcSpok, Inc. 911 Call Center Software, 911 Call Center Software, Call Center Operator Console Software, Command Center Software, Campus 911, MLTS, Enhanced 911 Software, Automatic Number/Location ID (ANI/ALI) Software, Database Management Software, Call Recording, Mapping, Critical Alerting Software, CAD Integration, Paging, Messaging Solutions, Mobile Communication Applications, etc. Spok, Inc. Emergency Notification, Critical Alerting, School Safety Solutions, Secure Messaging, Mobile Communications, Paging, Paging Systems, etc Spok, In. Miscilaneous Equipment Spok, Inc. Speech Recognition Systems, Auto Attendant, Call Accounting, MLTS, On Call Scheduling, Web based Directory, Alarm Notification, Middleware, messaging Systems, Paging, Consultative Services, etc EC20A29 Spok Inc.
The proposed solutions are stand-alone VESTA 9-1-1 and CallWorks NG9-1-1 systems that include the VESTA 9-1-1 and CallWorks desktop solution (call handling application), Mapping (mapped ALI Display with RapidSOS), Analytics (MIS), and Administrative UI. The redundant architecture consists of two servers and additional redundant backroom equipment. All of the analog 9-1- 1 circuits will be terminated at these stand-alone locations. All sites will include 9-1-1 console positions and Integrated Mapped ALI Display. Each solution interfaces with the existing Public Switched Telephone Network (PSTN) analog and digital TDM circuits with the use of gateway devices. The interfaces include analog 9-1-1, ISDN/PRI, and FXO (POTS) circuits.VESTA 9-1-1 VESTA 9-1-1 call handling solution is a NG9-1-1, NENA i3-based call handling system for advanced call centers seeking scalability and flexibility in their call handling, along with maximum system availability. Our state-of-the-art solution is modernizing the integration of NG9-1-1 call handling, SMS, GIS and the MIS. The VESTA 9-1-1 solution is built on a VoIP - IETF SIP architecture and is ready for NG9-1-1 deployment while maintaining the ability to support legacy E9-1-1 technologies. The call handling software application manages the receipt of emergency and administrative calls, seamlessly distributing them to Call Takers via the most modern and user friendly Graphical User Interface (GUI) in the public safety industry. The VESTA 9-1-1 system refines and enhance workflow, while easing many of the issues commonly found in today's PSAPs and dispatch centers. VESTA 9-1-1 addresses the following core issues at PSAPs:• Customization – At the heart of this unified geospatial multimedia platform is a configurable desktop User Interface (UI) that gives Call Takers a richer, more intuitive user experience. The UI hosts multiple layouts and workflows to manage voice calls and integrated Text-to-9-1-1 messages. • Full Voice and Text-to-9-1-1 Call Detail – A Queue Display on the UI shows voice and Text-to-9-1-1 queues and their related data. This includes the number of agents logged in, their status, and the number of calls in queue and average wait times. Thresholds can be set, with visual and audible alerts configured at three levels (High, Medium, and Low). • Cost-Effective Scalability – The VESTA 9-1-1 solution serves PSAPs with 2 to 250 Call Takers on a single system, delivering cost-effective scalability as needs change. Its flexible, open architecture sustains single-site installations and geo-diverse, multi-site, and multi-agency deployments. • Enhances PSAP Productivity – The Pocket Dial Filter reduces Call Takers’ workloads by filtering out “pocket dial” calls made by wireless callers. The Automated Abandoned Callback (AAC) feature returns an abandoned 9-1-1 voice call (via an AudioCodes gateway) and provides the caller with an option of routing into the 9-1-1 dispatch center to speak to a live Call Taker or opt out, reporting that they are no longer in need of assistance. This feature allows Call Takers to focus on handling true emergency calls. • Enhanced Location Services – VESTA 9-1-1 has the ability to display supplemental information from the RapidSOS NG9-1-1 Clearinghouse. Through the Enhanced Data Window displayed on the UI, Call Takers have access to new content to assist 9-1-1 callers. This window displays additional location information based on the Advanced Mobile Location (AML) from mobile devices from selected content providers that integrate with VESTA 9-1-1. • Workflow – PSAP supervisors quickly adapt to changing operational requirements by configuring applications, information, and workflows for each Call Taker’s role assignment. Between this centralized administration and the ability to partition resources and users into agencies, 9-1-1 budget owners also have leverage for investment consolidation. • Internet Protocol for Robust Functionality – The VESTA 9-1-1 solution’s purpose-built Internet Protocol (IP) soft switch delivers uninterrupted SIP telephony. This includes IP voice support on i3 Emergency Services IP networks (ESInets), using Request for Assistance Interface (RFAI) protocol. It also supplies advanced telephony functions like Automatic Call Distribution (ACD) and dynamic conferencing. • Reliability – High availability due to no single point of failure with robust server connectivity recovery and accurate server connectivity status reporting. Optional geo-redundant host deployment. Redundant connections at remote locations, plus support for dual networks at the workstation(s). Optional Local Survivability functionality that gives remote sites the ability to continue to take calls when connection to the host(s) site is lost. • Long term Investment – Open, distributed IP architecture. Native ESInet connectivity. Standards compliant (NENA i3). Forward migration path to NG9-1-1 with this integrated, geospatial multimedia platform. The VESTA 9-1-1 solution provides many significant advantages. Listed below are highlights of a few of the many unique standout capabilities of the VESTA 9-1-1 solution:• Database – The VESTA Analytics MIS uses Microsoft SQL Server Analysis Services (SSAS) – A database structure has been implemented that enables more efficient reporting and scalability for adding additional capabilities in the future as required. • Telecommunications – Motorola Solutions provides as a standard component, an industry-leading soft-switch packaged with Media Gateway's from AudioCodes, which provides traditional telecom interfaces to the PSTN and Legacy CAMA interfaces as well as general administrative capabilities. The ESInet Interface Module (EIM) interface also provides emerging i3 Next Generation connectivity. The system is highly configurable to support 9-1-1, emergency, non-emergency and administrate telephony needs. • Call Handling Functions – The VESTA 9-1-1 solution call handling functions are very robust and include: multiple party conferencing, single button transfers, extensive dial directory, ALI displayed on the screen layout and/or IP telephone (if equipped), silent monitoring, barge-in, abandoned call management, pocket dial call prevention, queue activity display and much more. • Sound Arbitration Module – Traditional headset and handset interfaces are provided via the Sound Arbitration Module (SAM) unit. The SAM unit is comprised of the module itself, a headset/handset unit, an external speaker for system audio, and up to three jackboxes (console user, supervisor, and trainer). This provides all necessary analog interconnections for managing Call Taker/Dispatcher handsets/headsets, radio system integration and digital logging recorder outputs. • Call Recording – The VESTA 9-1-1 solution provides a short term recording capability for emergency, administrative and radio calls. The system records and stores all 9-1-1 calls for IRR purposes at each workstation. All call recordings are made available for playback from the console layout screen. • Heads Up Display (HUD) and Viewer – System information can be displayed on a wall-mounted screen or a PC Workstation viewer. The display (TV or PC monitor) presents voice and text statistical queue data in a table format and can be configured with threshold alerts to draw attention to critical issues in the queues. Custom ticker and priority messages can also be sent to a HUD Wallboard or HUD Viewer. • Architecture - The system's components (such as servers and consoles) can operate on a Wide Area Network (WAN) and can support various deployment architectures, such as multi-site centralized, dual-site distributed, single-site centralized, and multi-site distributed. The system is deployed in a redundant configuration thus providing a High Availability (HA) architecture for centralization and integration of server applications. Firewalls are used on the system to terminate VPNs and to allow remote access to the site(s). Also, SMS and EIM interfaces are supported via Firewalls. In all deployments, a ruggedized laptop (CommandPOST) can provide remote emergency call handling functions outside an emergency call center. • COTS Design – Motorola Solutions is committed to utilizing off-the-shelf, yet highly configurable hardware solutions that eliminate costly implementations and excessive maintenance costs. VESTA 9-1-1 standardizes with Cisco networking switches, HP workstation computer hardware, HP HA Servers, AudioCodes Gateways and Mitel Enhanced IP telephones. • Implementation – Single and/or hosted solution deployments are available. The system may be installed and serviced by Motorola Solutions. Customer agencies may also be trained to maintain the system if desired. • Ease of Use – The VESTA 9-1-1 system offers the most intuitive, flexible and easy-to-use graphical interface available in the Public Safety industry today. Thus, providing significant time and cost savings in training new personnel. • Support – Motorola Solutions provides quality, around-the-clock customer service with remote monitoring, patch management, anti-virus and disaster recovery options. At any time, day or night, a member of our highly skilled service team is available to assist customers with any questions or concerns.CallStation CallStation is CallWorks’ comprehensive application for providing receipt and management of emergency calls with integrated mapping providing complete call management options from the map as well as the Call Screen. CallStation provides call taking and management capabilities from a single or dual screen, allowing for integration with other applications to support third-party Mapping, LTR, and CAD systems as needed. The user interface for all CallWorks applications is available via a Firefox browser and includes CallStation, DecisionStation, and AdminiStation. Interfaces are provided to support third-party Mapping, LTR, and CAD systems as needed. • DispatchStation provides centers with the total capability of the standard CallStation and adds integrated dispatch capability found in many standard CAD systems. Call Taking and Dispatch are available directly from the Map with the support of traditional 9-1-1, Mapped ALI and CAD features in one seamless workflow and reporting system. • AdminiStation is a browser-based access capability used by system managers, maintenance staff, supervisors or other authorized personnel to facilitate the set-up, configuration and on-going management of each agency, PSAP or regional network as required.• DecisionStation is a browser-based access capability used by system managers, maintenance staff, supervisors, remote locations or precincts, mobile users or other authorized personnel to view real time and historical call and incident detail records, active call monitor, unit activity, data mining, reports, and much more. • Status Monitor is a browser-based access capability used by authorized personnel to view real time statistics on all counts by status, average call answer time and duration, and user status. The Status Monitor is primarily intended for large screen, high-resolution monitors. CallStation Select Offers an easy, affordable way to implement NG9-1-1 Emergency Call Handling today with a comprehensive managed service including software and hardware support. CallStation Select is offered as-a-service, protecting agencies from obsolescence and the complexities of transitioning to new technologies. This offer provides a more compact footprint while still providing all the functionality of CallWorks CallStation. With CallStation Select, the managed call handling service provides Next Generation 9-1-1 map-centric call control capabilities and i3 compliance to PSAPs while streamlining operations and reducing site-based costs. Capabilities beyond standard NG9-1-1 Call Taking include, Incident and Unit Management, enhanced Reporting/Analytics, superior resiliency, and system monitoring. Additional supplemental and market leading capabilities are also provided such as Text to 9-1-1 (including connection to TCC), and RapidSOS integration for improved call location accuracy on cell calls. CommandCentral 911 Provides a third Motorola Solutions 9-1-1 call handling solution that is native to the cloud. The Call Handling service can add any or all of the services described in the CommandCentral 9-1-1 portfolio. CommandCentral 911 targets public safety agencies worldwide, who need to efficiently handle emergency calls and interact with other emergency response functions. CommandCentral 911 is a cloud based call handling solution that reduces workflow complexity, complies with key industry standards and meets emergency performance and reliability standards. Unlike other call handling solutions, CC-ECH offers advanced integration and data sharing capabilities that streamline and simplify workflow for all popular forms of media and emergency event formats. CommandCentral Aware • Geospatial Event Mapping Include camera locations, CAD incidents, personnel status and location, open source data alerts, sensors and more, on a single map that can be customized with any of your agency’s other data layers. • Activity Monitor View a real-time feed of alerts and incident occurrences as they populate on the map. Each event can be viewed in detail with information drawn from additional data sources pertaining to that specific event.• Workflow Configuration Automate workflows by associating related data together from disparate systems to get a comprehensive picture of the incident or threat occurrence. This can include video sources, related open-source data alerts, a CAD incident, sensor alarms, and more. • Real-Time Video Streaming Virtually patrol your community and quickly get eyes on the scene of an event by viewing cameras simultaneously from fixed or mobile video feeds via any video management system. Easily reference the video source, date, time, and location as well as customize camera groups for quicker access to particular locations. • Security Compliance Rely on applications secured and compliant to CJIS, security standards. Improve situational awareness by accessing video feeds to nearby alerts on CommandCentral Aware ‘consolidated map. Save seconds in your response and improve responder safety. Improve situational awareness by accessing video feeds to nearby alerts on CommandCentral Aware’s consolidated map. Save seconds in your response and improve responder safety.Call Transcription and Citizen Input Citizen Input – Allows a citizen to send video, photographs and data to the PSAP. Video can be streaming and data refers to the citizen’s data, such as MedicAlert conditions. We know PSAPs are uncomfortable about allowing video and photographs into the PSAPs. We are addressing this concern with a controlled approach to managing visual content. Our process provides a permission-based approach where visuals are not allowed unless the PSAP authorizes submission. In addition, all visuals are stored as part of the call detail history in CommandCentral Vault for evidentiary purposes. Once content is authorized, an SMS containing a URL is sent to the citizen’s phone that placed the 9-1-1 call. The citizen then uses the URL to send the video or photo to the PSAP. Viewing can be stopped at any time, but the content is still captured for permanent records and stored in CommandCentral Vault where strong evidence protection protocols are enforced. The visual content is linked to VESTA 9-1-1 and CallStation call records for audit purposes and ease of tracking. Additionally, medical profile or other information about the citizen can be included from authorized 9-1-1 data services. Call Transcription -Takes the voice audio from a 9-1-1 call handling position, transcribes it into a text transcript and distinguishes the various speakers and the time elapsed. The transcript is available for real time monitoring and preserved in long term storage, after the call ends, for post call analysis. PSAPs can use the transcript and Meta data for investigations, case summaries, or locating conversation patterns over time. VESTA Alert and VESTA Communicator VESTA Alert is a state-of-the-art vendor hosted, Reverse 911, GIS map-based public alerting solution that quickly and accurately identifies an area at risk to rapidly deliver critical information to the impacted population using automated phone calls, SMS text, email, Mobile App, and the IPAWS network. The solution also supports TTY/TTD. A 20,000 line phone bank and high-speed data network delivers information instantly to those in harm's way, saving lives and protecting property. VESTA Communicator is available as a fully hosted solution, on-premise system or hybrid( combination). The Vesta Communicator notifies employees, staff, contractors and guests in a variety of means including automated phone calls, SMS text, email, Paging, Radio, PA System, Mobile App, etc. for immediate notification with 2 way confirmation of receipt. For over 30 years, Police/Fire/911/Public Works, Utilities, Hospitals, Manufacturing, Transportation, PetroChemical and other vertical markets have used Vesta Communicator for emergency and non-emergency use cases to improve responseMotorola Solutions provides services, including design, staging, configuration, project management, installation, testing, training, and maintenance. The VESTA 9-1-1 and CallWorks NG9-1-1 solutions will provide data collection (the MIS solution), Call Detail Records, Instant Recall Recording, radio/phone arbitration, and Network Services (Solution Monitoring 24x7x365, Patch Management, Anti-Virus software, and Network Monitoring). EC20A19 Motorola Solutions, Inc.
The Ultra-Com IP system is a digital radio/telephone/911 dispatch communication console. Its primary purpose is to allow a dispatcher to manage the complex array of information and communications present in today’s modern dispatch environment. The Ultra-Com IP system allows a dispatcher to answer E911/NG911 phone calls, place and answer administrative phone calls, communicate with emergency personnel via radio, monitor alarm status information, and control auxiliary equipment in one seamless user interface. The dispatcher operates a console Operator Position by means of a Windows® based workstation PC using a touch screen and/or mouse interface. Reliability and flexibility has been proven in hundreds of public safety dispatch centers across the United States where actual usage has proven reliability and accessibility far beyond industry standards. The UltraCom IP system has been designed and tested to meet or exceed all industry standards.The Moducom IP dispatch system employs a proven, high reliability, fault tolerant central Media Manager architecture typically using IP connectivity for all components. The Ultra-Com IP system architecture is designed using the concept of multiple Operator Positions communicating with resources through a common control electronics Media Manager over an IP interface. The architectural design of the Ultra-Com IP system consists of one Main Electronics Package (MEP) fault tolerant Media Manager and a number of individual Operator Positions. All Operator Positions, administrative VoIP phone extensions, NG9-1-1 IP emergency network calls, analog phone lines, analog CAMA Trunks, radio base stations and auxiliary equipment can communicate with the MEP. The Operator Position is the user interface between the dispatcher and all functions the console system performs. In its most basic form, it provides status information to the dispatcher and allows the dispatcher to control and route audio in order to communicate with phone callers and emergency personnel. The Operator Position can also be used to configure the system. Each Operator Position is connected to the MEP using a Local Area Network (LAN) or an optional T1 link (as shown in the diagram above). Wide Area Networking and VPN access can be used if connected to an enduser’s secure routed network. EC20A8 DM & MM, LLC
This comprehensive software bundle provides your communications center with the tools required to insure the exact resources respond quickly to various types of calls for service. Call takers, dispatchers, field resources and incident commanders are provided valuable situational awareness information to allow them to quickly and safely remedy any type of natural or man-made unusual occurrence. Some of the many features: o Multiple jurisdictions - Accommodates agencies, addresses and resources outside of your immediate geographic boundary (neighboring cities, towns or counties). o Multi-mode entry - Can process calls via the keyboard, mouse and/or command line. o IntelliSense location lookup o Quick call type helper - Performs a ”contains” search as you type. o User-defined response plans - The response rules engine quickly recommends resources based on the following criteria: nature of call, location, structure type, escalation and agency type. Call information is automatically delivered to mobile devices such as smart phones, laptops, pagers and tablets. Call information can also be printed on remote fire station printers. o Call notes/remarks - Remarks can be quickly entered via a shorthand conversion dictionary. Remarks can be hidden from other agencies (HIPAA, TLETS, etc.) o Tracks and produces exports for alarm billing o Vehicle tows and impounds are logged for quick access. o Hot call - One click escalates the call to the highest priority. Dispatch and mobile resources are immediately alerted. o Immediate history retrieval of previous calls at this location, resident's involvement, vehicles, and phone numbers o Location information - Premise and structure, emergency response plans, alerts, cautions, warrants, alarm permits, chemicals, materials o Duplicates - Notification if calls of a similar nature have been previously reported within a radius of this call. o Relate - Can relate/link multiple calls together. o Attachments - Quickly attach files to the call: Images, video, documents and audio recordings. o Quick search - A myriad of documents can be quickly searched and retrieved. o Protocol attachments - Documents can be linked to specific call types and displayed. o Messaging - System-wide messaging keeps all resources informed. o Mapping - The basic map display includes panning, zooming and call plotting. CAD Standard Status Monitor Enables call takers and dispatchers to customize the presentation of call and resource information in any fashion they desire (much like Legos): o Busy units: Mobile device status, GPS status, stacked calls, primary unit, location, call type, activity, elapsed time, status, officer's name, GPS status, etc. o Available units: District assignment, mobile device status and activity o Pending calls: Nature of call, priority, time received, location, agencies responding o Stacked calls: Time assigned, priority, nature of call, unit assigned (a unit can have calls added to their queue and will be automatically assigned the next call from their stack/queue. o Personnel: Unit, rank, name, badge, vehicle ID, start of shift and agency Functionality - Users can perform these operations by right clicking on a unit or call: o Send a unit a message o Assign stacked calls to other units o Display details about a call or unit o Load the call into the dispatch form. Prerequisite licenses: One CAD-SJ or CAD-MJ per CAD workstation. Limitations: Drag and drop dispatching is not enabled.CAD Web/Smart Phone/Tablet Status Monitor Web-based status monitor for the display of resources and calls. Enhanced Text Paging Application Server Call information is automatically delivered to mobile devices such as smart phones, laptops, and tablets. Units, users, workstations, printers and paging groups can be assigned to specific response plans. Response plans can be granular: call type, escalation, agency, condition, type of structure, location of structure, schedule and/or agency type. E911 Application Server Delivers ANI/ALI and latitude/longitude data from 911 provider's equipment to CAD workstations when the user answers the phone. License Note: A client license (CAD-911-E) is required for each call taker that wishes to process 911 calls. This client software plots the caller's location on the map. This requires GEO verification of the caller's address and/or reverse GEO coding form the caller's latitude/longitude. GEO coding from the caller's latitude/longitude requires the licensing of CAD-MAP for each client workstation. The GPS/AVL application server receives and processes mobile GPS data and GIS-centric queries. Geographic calculations are CPU intensive and these high-volume transactions are processed by a dedicated GIS-centric server. As a result, CAD, Crime Analysis and Mobile are not impeded with these transactions/calculations. Processes performed: o CAD * Closest to dispatching calculations * Barrier impediments * GEO fencing notification * Drive time calculations * Navigation instructions * Latitude/longitude to/from address correlation o Crime Analysis * Latitude/longitude to/from address correlation o Mobile * Latitude/longitude to/from address correlation The mobile message application server receives/delivers messages to/from mobile devices and CAD workstations. Some of the types of information being processed are: o Call: call type, location, reporting party, primary unit, disposition, events, remarks, call history, resident's history, racial profiling o Stacked Call: Automatically assign the next cal in the unit's queue. o Premise: Alerts (add new, verify/change an existing), gate codes (add/modify) , contacts (add/modify) o Unit: Status, GPS location, district, personnel in vehicle, officer safety timer, officer help requests, unit inventory, vehicle inspection results o Messages: To/from any user, unit, workstation, pager or printer on the public safety WAN/LAN. o TLETS/NCIC: Submits new queries and delivers returns back to the requesting user. Dispatchers are cc'd on all hits run by field units and field units are cc'd on hits run by dispatch. o Replaying a unit's route based on historic GPS data. o Storing and retrieving a user's personal preferences (font, size, colors, etc.) The NCIC/TLETS application server processes TLETS and NCIC queries from CAD, Law Records and Mobile devices. Alert words and message priorities are determined by sentence/word matching algorithms. ”Hits” are automatically forwarded to all field units assigned to the call and dispatchers. Certification: This software and all ICS personnel have been certified by Texas DPS and the CJIS Security committee. All TLETS/NCIC data is encrypted using a symmetrical encryption algorithm (AES-256). Prerequisite: Texas DPS needs to issue your agency a batch submit mnemonic. ICS sends/receives all requests to/from this one address. DPS may require an updated network diagram. Computer Aided Dispatch Provides Call Takers and/or Dispatchers the capability to quickly enter and dispatch resources for a call for service. Some of the many features: o Quickly processes calls from any facility, landmark and/or mile-marker, on and off campus. o IntelliSense location lookup o Quick call type helper - Performs a ”contains” search as you type. o User-defined response plans - The response rules engine quickly recommends resources based on the following criteria: nature of call, location, structure type, escalation, agency type, and unit availability o Call notes/remarks - Remarks can be quickly entered via a shorthand conversion dictionary. Remarks can be hidden from other agencies (HIPAA, NCIC, etc.) o Hot call: One click escalates the call to the highest priority. Dispatch and mobile resources are immediately alerted. o Immediate history retrieval: previous calls at this location, resident's involvement, vehicles, phone numbers o Location information - Premise and structure, emergency response plans, alerts, cautions, warrants, alarm permits, chemicals, materials o Duplicates - Notification if calls of a similar nature have been previously reported within a radius of this call. o Relate - Can relate/link multiple calls together. o Attachments - Quickly attach files to the call: Images, video, documents and audio recordings. o Quick search - A myriad of documents can be quickly searched and retrieved. o Protocol attachments - Documents can be linked to specific call types and displayed. o Messaging - System-wide messaging keeps all resources informed. o Mapping - The basic map display includes panning, zooming and call plotting. o Scheduling - Can enter calls for a future date/time. o Multi-mode entry - Can process calls via the keyboard, mouse and/or command line. o Unit status - Can change any unit's status, district, location, etc. Includes CAD Interactive Status Monitor Enables call takers and dispatchers to customize the presentation of call and resource information in any fashion they desire (much like Legos): o Busy units: Mobile device status, GPS status, stacked calls, primary unit, location, call type, activity, elapsed time, status, officer's name, GPS status, etc. o Available units: District assignment, mobile device status and activity o Pending calls: Nature of call, priority, time received, location, agencies responding o Stacked calls: Time assigned, priority, nature of call, unit assigned (a unit can have calls added to their queue and will be automatically assigned the next call from their stack/queue. o Personnel: Unit, rank, name, badge, vehicle ID, start of shift and agency o Change a unit's status (enroute, arrive, clear, reset overdue timer, hold this unit and clear the rest) o Send a unit a message o Dragging and dropping a unit onto a call will dispatch that unit to that call. o Assign stacked calls to other units o Display details about a call or unit o Load the call into the dispatch form. Installed on a CAD workstation and licensed by seat. Prerequisite for mapping: Map files must be supplied in an ICS approved format (ESRI, OSM, etc.). Prerequisite for text paging: Customer supplied SMTP or MS Exchange Server. Comprehensive Law Records Management System designed for on or off campus incidents (one user/workstation) Besides being UCR and IBR compliant this system includes the following modules/functionality: o Incident/Offense reports * Automatic IBR rule verification and remedy assistance * Electronic Incident Based Reporting submittal * UCR Summary-based reporting * Eliminates duplicate data entry by importing data from the call for service, arrest, booking, field intelligence, NCIC, master name/property/vehicle/location * Property (stolen, recovered, evidentiary) * Vehicle (stolen, recovered, impound) o Arrest reports o Agency-defined narrative templates are auto-populated from imported data. o Tracks criminal history activity for non-custody bookings. o Provides a list of all information linked to an arrest and tracks the recipient and organization of the disseminated information. o Pre-formatted summary and statistical reports o Produces flexible user-numbered line-ups Includes complete Case Management Case management tracks law incidents from the initial incident to the completed investigation. Users assign law incidents to detectives, add details based on agency-defined offense codes, and notify specific individuals when cases are assigned. The system assists with heavy caseloads by providing a numerical solvability tool based on agency-defined criteria and scoring. During an investigation, detectives can keep unlimited case notes that are separate from the law incident, as well as record all activity associated with the case. The system retains a history of changes in status for each case being investigated and produces a list of cases that are pending or past due. Users create associations between persons, vehicles, and property items related to the incident. Mobile Data Client ICS provides extremely feature rich software to enable officers anywhere on or off campus to perform all call for service related functions. o Fully integrated with CAD, Premise, and Law Records o Quickly displays the following information: * Call information: Location, nature, reporting party and their contact methods, call notes * Call history * Resident's involvements * Alerts * Chemicals and materials stored on premise * Premise, structure, contacts, notes, routing notes, previous residents/businesses * Alarm permit and status information * Hydrants and their status/capabilities for service * Text-to-Speech: Converts NCIC returns (with ”hit” words), call locations, remarks, call history and alerts to voice. o Allows field units to perform over 40 functions. These are the most popular: * Change status (en-route, arrive, transport, clear). * Status can be changed automatically via distance calculations to/from call location (GPS option required) * Submit/receive NCIC queries (”Hits” are automatically distributed to all responders and dispatch) * Verify and update alerts, premise, structure, contacts, reporting party and contact methods, call location and call type * Put unit in/out of service with appropriate personnel (also, exchange personnel at any time) * Change actual call type * Enter/change (only yours) call notes * Reporting party, name, address and methods of contact * Enter officer initiated calls and activities (lunch, court, etc.) * ”Quick Search” for documents, images and sound files o Mobile Text Paging allows field units to send pages/text messages to pagers/Smart phones, etc. Mapping/Navigation Options: o Basic (MDC-MAP-B) or advanced mapping (MDC-MAP-A) o Driving directions sent with call information (MDC-DRV) o Provides turn-by-turn navigation (MDC-NAV) Mobile Data Client (licensed by workstation/device) ICS provides extremely feature rich software to enable officers in the field to perform all call for service related functions. o Fully integrated with CAD, Premise, and Law Records o Quickly displays the following information: * Call information: Location, nature, reporting party and their contact methods, call notes * Call history * Resident's involvements * Alerts * Chemicals and materials stored on premise * Premise, structure, contacts, notes, routing notes, previous residents/businesses * Alarm permit and status information * Hydrants and their status/capabilities for service * Text-to-Speech: Converts NCIC returns (with ”hit” words), call locations, remarks, call history, and alerts to voice. * Mapping - Displays agency provided PDF maps and plots the call by address using Google maps o Allows field units to perform over 40 functions. These are the most popular: * Change status (en-route, arrive, transport, clear). * Status can be changed automatically via distance calculations to/from call location (GPS option required) * Submit/receive NCIC queries (”Hits” are automatically distributed to all responders and dispatch) * Verify and update alerts, premise, structure, contacts, reporting party and contact methods, call location and call type * Put unit in/out of service with appropriate personnel (also, exchange personnel at any time) * Change actual call type * Enter/change (only yours) call notes * Reporting party, name, address and methods of contact * Enter officer initiated calls and activities (lunch, court, etc.) * ”Quick Search” for documents, images and sound files Based on access-rights, users can query specific system databases for information. Available databases include: o Incident o Arrest o Field Intelligence o Property Room o Jail Management o Citation o Permits o Call for Service o Unit Status o Master name, vehicles, property and location o IBR Submission o Global search feature looks for specific text or word string Brazos Citation Importer with Racial Profiling, Initial license Brazos delivers citation data to the agency's LAN and ICS verifies and imports citation data. Included with the citation is racial profiling data and imported in to the ICS racial profile database. Verification Note: This importer applies strict verification rules before allowing any data to be inserted into these important tables. In the event of verification failure the transaction will be rejected and the agency will be required to log on to the Brazos web site, make the required corrections and then flag the record for re-import. This product does not include fees from Brazos for the use of their software; check with Brazos for availability and pricing. Building Inspections Contains information about a structure inspection. o Can import call for service information o Track building code violations o Track fire code violations Quickly displays the following information: * Call information: Location, nature, reporting party and their contact methods, call notes * Call history * Resident's involvements * Alerts * Chemicals and materials stored on premise * Premise, structure, contacts, notes, routing notes, previous residents/businesses * Alarm permit and status information * Hydrants and their status/capabilities for service * Text-to-Speech: Converts NCIC returns (with ”hit” words), call locations, remarks, call history, and alerts to voice. * Mapping - Displays agency provided PDF maps and plots the call by address using Google maps o Allows field units to perform over 40 functions. These are the most popular: * Change status (en-route, arrive, transport, clear). * Status can be changed automatically via distance calculations to/from call location (GPS option required) * Submit/receive NCIC queries (”Hits” are automatically distributed to all responders and dispatch) * Verify and update alerts, premise, structure, contacts, reporting party and contact methods, call location and call type * Put unit in/out of service with appropriate personnel (also, exchange personnel at any time) * Change actual call type * Enter/change (only yours) call notes * Reporting party, name, address and methods of contact * Enter officer initiated calls and activities (lunch, court, etc.) * ”Quick Search” for documents, images and sound files EC20A14 Integrated Computer Systems, Inc.
US Digital Designs, Inc. provides its Phoenix G2 Fire Station Alerting System, an IP-Base fire station alerting system providing automated dispatching and text-to-voice alerting. The System provides both Dispatch Level Components that interface to a customer's CAD system and Radio System, and Station-Level Components that receives alerts from dispatch and broadasts the alerts in fire stations, both audibly and visually. Public safety dispatchers and firefighters will perform their daily routines more confidently knowing that the Phoenix G2 Fire Station Alerting System effectively communicates crystal clear, concise and consistent automated dispatch information to the right personnel, at the right fire station. EC20A32 US Digital Designs, Inc.
VIPER Call-Handling Equipment - Next Gen i3 compliant ANI/ALI Controller Intelligent Workstations, Portable Laptops, IP Phones with ALI display, servers and associated peripherals. Power Station purpose?built appliance providing full call handling features and voice/data handling capabilities. Green certified. Turnkey hardware solutions for 911 emergency call-handling. VIPER - Voice over IP for Emergency Response NG i3 compliant ANI/ALI controller Power 911 - NG i3 compliant emergency call-handling software including support for text, media and video MapFlex 9-1-1 - Mapping application for NG9-1-1 call handling and dispatch PowerMetrics - Advanced analytics and business intelligence reporting system for VIPER ECaTS - Advanced analytics and business intelligence reporting system ECaTS add-on modules and reports Real-Time Dashboard - interactive display of PSAP status TXT 2 9-1-1 - Fully integrated TXT to 911 solution for Power911 and most other call-handling solutions TCC Services - TXT to 911 delivery, fully integrated on West Power911, Airbus VESTA, Emergency Callworx, and other CPE platforms Power OPS - Highly customizable visual wallboard solution Power LVR - Analog and IP-based long term recording ePrinter - Electronic management of 9-1-1 call detail records Sentry - Real-time, pro-active alarm monitoring and notification system for PSAP equipment NOC Monitoring - Network Operations Center alarm monitoring, remote troubleshooting, dispatching Cyber Security Assessments, Intrusion Detection, Recovery, Training SOC - Security Operations Center offering cybersecurity enhancement for PSAPs ALI Management Services: ALI data management services EGDMS: Enterprise geospatial data management system for assimilating multi-entity GIS Data for NG9- 1-1 MapSAG: 9-1-1 GIS Data Management System SimpleCell: A toolset for generating wireless sector and tower GIS data from wireless carrier routing sheets 911 MapBook: Fast, repeatable creation of Map Books from GIS GPS Collector: Real-time GIS data collection application GIS Data Services: GIS Data Services specific to 9-1-1 and tailored to specific needs of the customer: - NENA i3 compliant GIS data preparedness - MSAG and ALI synchronization for GIS - GIS-based MSAG development - Map cache creation - New data development (in-field or in-office) - On-going data maintenance - Data validation and quality assurance - Geocoding/location intelligence - Professional consultation, workflow analysis and training Intrado Life & Safey Solutions Corporation 24x7x365 Help Desk and Remote Techncial Assistance Services with online ticketing options Local Support & On-site Maintenance Services NOC Active Monitoring, Notification, and Response Services Software Subscription Services System Staging and Installation Professional Services Training Services including Customer Configuration Training, User & Admin Training, Train the Trainer Technical Certification and Maintenance Training Comprehensive Project Management Services Warranty and Hardware Replacement Services VIPER Call-Handling Equipment - Next Gen i3 compliant ANI/ALI Controller Intelligent Workstations, Portable Laptops, IP Phones with ALI display, servers and associated peripherals. Power Station purpose?built appliance providing full call handling features and voice/data handling capabilities. Green certified. Turnkey hardware solutions for 911 emergency call-handling. VIPER - Voice over IP for Emergency Response NG i3 compliant ANI/ALI controller Power 911 - NG i3 compliant emergency call-handling software including support for text, media and video MapFlex 9-1-1 - Mapping application for NG9-1-1 call handling and dispatch PowerMetrics - Advanced analytics and business intelligence reporting system for VIPER ECaTS - Advanced analytics and business intelligence reporting system ECaTS add-on modules and reports Real-Time Dashboard - interactive display of PSAP status TXT 2 9-1-1 - Fully integrated TXT to 911 solution for Power911 and most other call-handling solutions TCC Services - TXT to 911 delivery, fully integrated on West Power911, Airbus VESTA, Emergency Callworx, and other CPE platforms Power OPS - Highly customizable visual wallboard solution Power LVR - Analog and IP-based long term recording ePrinter - Electronic management of 9-1-1 call detail records Sentry - Real-time, pro-active alarm monitoring and notification system for PSAP equipment NOC Monitoring - Network Operations Center alarm monitoring, remote troubleshooting, dispatching Cyber Security Assessments, Intrusion Detection, Recovery, Training SOC - Security Operations Center offering cybersecurity enhancement for PSAPs ALI Management Services: ALI data management services EGDMS: Enterprise geospatial data management system for assimilating multi-entity GIS Data for NG9- 1-1 MapSAG: 9-1-1 GIS Data Management System SimpleCell: A toolset for generating wireless sector and tower GIS data from wireless carrier routing sheets 911 MapBook: Fast, repeatable creation of Map Books from GIS GPS Collector: Real-time GIS data collection application GIS Data Services: GIS Data Services specific to 9-1-1 and tailored to specific needs of the customer: - NENA i3 compliant GIS data preparedness - MSAG and ALI synchronization for GIS - GIS-based MSAG development - Map cache creation - New data development (in-field or in-office) - On-going data maintenance - Data validation and quality assurance - Geocoding/location intelligence - Professional consultation, workflow analysis and training Intrado Life & Safey Solutions Corporation 24x7x365 Help Desk and Remote Techncial Assistance Services with online ticketing options Local Support & On-site Maintenance Services NOC Active Monitoring, Notification, and Response Services Software Subscription Services System Staging and Installation Professional Services Training Services including Customer Configuration Training, User & Admin Training, Train the Trainer Technical Certification and Maintenance Training Comprehensive Project Management Services Warranty and Hardware Replacement Services EC20A15 Intrado Life & Safety Solutions Corporation
Westnet, Inc. First-In Fire Station Alerting and Fire Station Control Systems, Dorm Remotes, Turnout Timers, Fire Station Printing, Auto EnRoute Westnet, Inc. First-In Fire Station Alerting and Fire Station Control Systems, Automatic Voice Dispatching and Voice Alerts, Aircraft Emergency Notification Systems, Communications Gateway CAD Interfaces, Incident Mapping, Fire Station Printing, Dispatch Notification Mobile App, Mass Notification Westnet, Inc. SMS & Email Dispatch Systems Westnet, Inc. ARFF Aircraft Emergency & Crash Phone Notification Systems EC20A35 Westnet, Inc.
Xybix sells to mostly government 911 agencies. We have a dedicated website for that market, along with social and emailed news letters. Xybix perticipates in 75 911 related tradeshows every year to market and promote Xybix. At the tradeshows we have a list of HGAC members so we can check each lead and let them know if they are on HGAC or not. The post show follow up includes a link to the HGAC sign up. EC20A10 ErgoFlex Systems, Inc